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Technical Writer II

XN Strategic, LLC is an emerging business consulting practice headquartered in the Washington, DC metropolitan area. XN Strategic was born out of a passion for small businesses and respect for those that embrace entrepreneurship. We provide commercial enterprises and government agencies direct insight into the unknown ("X") factors ("N") standing as obstacles to their success. Through methodical analysis, we collectively endeavor with our clients to develop practical strategies to redefine, rethink, and reinvigorate their organizational practices to better meet the needs of their customers, stakeholders, and employees.

Position Summary

The individual filling this position is responsible for providing writing and editing services to the Customer Service and Public Engagement Directorate at U.S. Citizenship and Immigration Services.

PRIMARY DUTIES/RESPONSIBILITIES

  • Develops content and writes and edits material for documents, reports, manuals, guides, instruction books, briefing materials, presentations, and related documents and publications.
  • Develops content and writes and edits material for computer-based applications such as web pages, web interfaces, and content within online resources.
  • Helps ensure information in documents and content is accurate and up-to-date. 
  • Reviews draft documents to ensure they are free of errors in scope, format, and content.
  • Ensures that documents are written in accordance with applicable style guides and editorial practices.
  • Organizes materials and completes writing assignments according to set standards regarding order, clarity, conciseness, style, and terminology.
  • Ensures that names, places, and organizations are spelled correctly and that facts, dates, and statistics are accurate.
  • Corrects content errors, grammatical errors, punctuation errors, and spelling errors in documents and materials.
  • Ensures that written materials are easy to read and that documents and content use plain language.
  • Incorporates charts, graphs, tables, and other non-textual content to enhance the presentation of material in documents.
  • Understands the mission, programs, and operations of U.S. Citizenship and Immigration Services and the Customer Service and Public Engagement Directorate and observes work processes and procedures to incorporate appropriate writing and editing practices.
  • Discusses issues with office personnel and reads agency reports, documents, and other material to become familiar with office and agency practices to maximize writing support services.
  • Contacts sources providing drafts, content, text, or other information to discuss the writing of and editorial work on documents.
  • Works closely with other writers to enhance a document’s readability, conciseness, and quality.
  • Maintains records and files of work products, as well as revisions of work.

KEY REQUIREMENTS/QUALIFICATIONS 

  • Bachelor’s Degree in a relevant field (such as English, Communications, or Public Affairs) with experience as a writer/editor.  Post-graduate education may be substituted for years of experience, and overall experience may be substituted for the education requirements.
  • Knowledge of a major editorial style (e.g., GPO, AP) is preferred.
  • Advanced skills and proficiency in Microsoft Office software.
  • Strong knowledge of computer-based systems that create, edit, manage, and transmit documents and text (e.g., content management or publishing software).
  • Strong attention to detail, excellent organizational skills, and ability to manage time effectively.
  • Professional attitude and appearance.
  • Strong customer service and customer satisfaction orientation.
  • Outstanding written and oral communication skills.
  • Ability to work cooperatively with a team, as well as independently with minimal supervision.
  • Ability to prioritize a significant volume of work.
  • Ability to occasionally work during other than operational hours, if necessary, to meet client requirements.
  • Must be able to secure and maintain a public trust clearance.
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